1. Do I need an account to shop on thebarcollective.com?
It's not mandatory. You can "Checkout as Guest", however by signing up you can enjoy the following benefits: · Review past purchases · Be the first to know about our exciting offers via email · Create and manage your Wishlist · 10% Discount on your first order
2. Do you have a physical store?
No. We are an online store and deliver all across India. We operate from our warehouse in Lower Parel, Mumbai. You can visit our warehouse with a prior appointment. Please get in touch with us on +91-8928397676 to book an appointment.
3. Can I visit your warehouse to shop?
Yes. Our warehouse is located in Lower Parel, Mumbai. As much as we welcome walk-ins, we would appreciate a prior intimation to make sure there is someone to attend to you.
4. Do you have coupons?
From time to time we do send out coupon codes via emails. Please sign up for our newsletter to not miss on these opportunities.
5. How do I know about any promotional offers?
We do active promotions. To be updated with new arrivals and sales, please sign up for our newsletter. Alternatively, you can follow us on Facebook and Instagram for similar updates.
6. My query is not listed in FAQs. What should I do?
These questions are general in nature and subject to our Terms and Conditions. If your query is not listed here, the best way will be to fill out the “General Inquiry” form in the Help Desk section on our website. We will try and answer it for you as soon as possible.
Orders and Payments
1. What are the accepted payment methods?
We accept the following modes of payment: ● Credit card ● Net Banking ● Debit Card ● Wallets (except Paytm) ● UPI and QR codes ● COD for orders below Rs 4000/-
2. Are there any hidden charges when I place an order?
There are no hidden charges when you make a purchase. The charges you see on the checkout page, before you make payment, are the final prices for your order.
3. How do I know when my order has been confirmed?
You will receive an email notifying you when your order has been confirmed. You can also go to the 'My Account' section and click on 'Order History' to check the status of your order.
4. My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please reach out to us at 08928397676 for assistance (Monday - Saturday 10 AM to 6 PM).
5. My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions are notified through a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please reach out to us on 08928397676 or Email is at email@example.com for assistance (Monday - Saturday 10 AM to 6 PM). Equally all unsuccessful transactions also receive an email.
6. What should I do if my payment fails?
In case you have received a message of payment failure, you may try to place the order once again. However, if your amount has been debited, please do not retry- chances are that your order has already been received by us.
7. Money is debited but I haven't received any confirmation?
In most likelihood, this is due to some technical instabilities. Please reach out to us via whatsapp on 08928397676 or email us at firstname.lastname@example.org your email address and the amount debited so that and we can quickly check at the payment gateway and will inform you accordingly
8. What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at email@example.com along with the screenshots of the transaction details, and we will resolve it for you.
9. Can I cancel my order?
We process all orders after 12 hours of receiving them. Orders can be cancelled (whole/partially) only before they are dispatched. To cancel an order, email us at firstname.lastname@example.org with caption “Cancellation”. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable.
Shipping and Delivery
1. What are the shipping charges?
We do not charge any shipping fee for our standard deliveries all across India.
2. What are the shipping methods available?
Standard delivery- Free for all orders all across India.
Express delivery in Mumbai- If the order is placed before 1pm, we offer a same day delivery at an extra cost on actuals.
3. Where is my order processed from?
Orders are processed from our warehouse in Lower Parel, Mumbai.
4. Who are your delivery partners?
Based on the pin code and payment method, we use Bluedart and Delhivery to deliver packages across India. However, from time to time we may choose to partner with other carriers as well.
5. How long will it take to receive the ordered products?
We endeavour to deliver all orders within 4 to 6 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped by surface courier.
6. Can I change the shipping address of my order after it has been placed?
Yes, your shipping address can be changed before the order is dispatched. Please email us on email@example.com. Alternatively, you can call us on 08928397676 for assistance (Monday - Saturday 10 AM to 6 PM). Once dispatched, no changes can be made to the address.
7. How will the products be packaged?
All items are carefully packaged at our warehouse. We ensure the fragile items are marked appropriately by our shipping partners to avoid any form of damage.
8. What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you find that the product packaging is damaged or been tampered with, please do not accept the package and immediately notify us at 08928397676 (Monday - Saturday 10 AM to 6 PM). We will offer a replacement, depending on product availability.
9. What if I am not home when my package arrives?
Our Shipping Partner will call you before the delivery, confirming your availability. However, for any reason if you are still not available at your home. Our Shipping partner will try 1 more delivery attempt before sending the order packet back to us. All Non-Delivered Returns will be treated as cancelled products, and the amount will be refunded in form of Store Credits to your thebarcollective.com account.
10. If I have placed two separate orders, can you combine the shipping?
Unfortunately, once your orders are placed, we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order.
11. How do I track my order?
You will receive an email and a SMS notification with tracking information once your order has been shipped. Alternatively, you can visit our website and click on “Track Shipment” in our Help Desk section. If you face any difficulty finding the tracking information, please feel free to contact us via email or Whatsapp.
Exchanges and Returns
1. How to know if the product is eligible for return?
Each product has the ‘Eligibility for Return’ mentioned in the product description. Please ensure you check the return eligibility for the product before making your purchase. Besides the products mentioned as eligible for return, we will be unable to accept return requests unless you have received a wrong product or the product is damaged/broken on being received.
2. What do I do if I have received a wrong item or a damaged item?
Please contact our Customer Service within 24 hours of you receiving the order at 08928397676 (Monday - Saturday 10 AM to 6 PM) or mail us at firstname.lastname@example.org. Please attach images/videos that clearly depict the issue/damage along with your order details and we shall initiate the process of return.
3. How do I exchange/return an item?
You can return or exchange any product which is eligible for return within 5 days from date of delivery of the product. We will not be able to entertain any request received after the period of 5 days. You can visit our website and click on “Returns/Exchanges” in our Help Desk section and follow the instructions. Once we have received a request, we will arrange for a reverse pick up. If you face any difficulty with the process, please feel free to contact us via email or Whatsapp.
4. Will I get a receipt once I have returned the package?
Yes, when you return the package to our courier partner, please ensure you get a receipt which clearly mentions your name and the tracking number. If the courier representative does not have a receipt, then please do not hand over the package and please inform us so that we can resolve the issue.
5. Do you charge any fees for return shipments?
Yes, we do charge a restocking fee for all exchanges and returns. The charge is 10% of the value amount of the product. However, If the product is being returned because you received a wrong product or it reached you in damaged condition, then we do not charge any restocking fee.
6. Are there any conditions for you to process my refund?
Once we receive the returned product back in our warehouse, it will be thoroughly checked before we approve the refund. The product must be returned in its original packaging, has to be unused and in its original condition along with all the accessories/manuals that come with the product. Failing any of the above, we will not be able to process your refund. For any further clarity, please refer to our Return policy.
7. How will I be refunded?
For all prepaid orders, all refunds will be issued through the same transaction method used by you to make the purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. For all COD orders, we can only provide you store credit in form a gift card via email that can be used for any future purchases with us. This gift card has no expiry date.
8. How long will my refund take?
We can only process a return or exchange if the returned item is delivered to our warehouse unused. Once the product is examined and approved for return, we initiate the process to refund the amount back to your payment method. Credit / Debit Cards: Refund is processed within 7 working days, this shows in your next billing. Net-banking: The Refund amount is credited to your account within 5 days from the date of approval of the refund.
Store Credits for all COD returns: The fastest way of refund, you will receive an email with gift card details within 24 hours.