Each product has the ‘Eligibility for Return’ mentioned in the product description. Please ensure you check the return eligibility for the product before making your purchase. Besides the products mentioned as eligible for return, we will be unable to accept return requests unless you have received a wrong product or the product is damaged/broken on being received.

Please contact our Customer Service within 24 hours of you receiving the order at 08928397676 (Monday - Saturday 10 AM to 6 PM) or mail us atcheers@thebarcollective.com. Please attach images/videos that clearly depict the issue/damage along with your order details and we shall initiate the process of return. 

You can return or exchange any product which is eligible for return within 5 days from date of delivery of the product. We will not be able to entertain any request received after the period of 5 days. You can visit our website and click on “Returns/Exchanges” in our Help Desk section and follow the instructions. Once we have received a request, we will arrange for a reverse pick up. If you face any difficulty with the process, please feel free to contact us via email or Whatsapp.

Yes, when you return the package to our courier partner, please ensure you get a receipt which clearly mentions your name and the tracking number. If the courier representative does not have a receipt, then please do not hand over the package and please inform us so that we can resolve the issue.

Yes, we do charge a restocking fee for all exchanges and returns. The charge is 10% of the value amount of the product. However, If the product is being returned because you received a wrong product or it reached you in damaged condition, then we do not charge any restocking fee.

Once we receive the returned product back in our warehouse, it will be thoroughly checked before we approve the refund. The product must be returned in its original packaging, has to be unused and in its original condition along with all the accessories/manuals that come with the product. Failing any of the above, we will not be able to process your refund. For any further clarity, please refer to our Return policy.

For all prepaid orders, all refunds will be issued through the same transaction method used by you to make the purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. For all COD orders, we can only provide you store credit in form a gift card via email that can be used for any future purchases with us. This gift card has no expiry date.

We can only process a return or exchange if the returned item is delivered to our warehouse unused. Once the product is examined and approved for return, we initiate the process to refund the amount back to your payment method.
Credit / Debit Cards: Refund is processed within 7 working days, this shows in your next billing.
Net-banking: The Refund amount is credited to your account within 5 days from the date of approval of the refund.

Store Credits for all COD returns: The fastest way of refund, you will receive an email  with gift card details within 24 hours.