CANCELLATIONS, RETURNS AND REFUND
Cancellation of an order
After placing the order on the Website and receiving an intimation from us that we have received your order, you can cancel the order only if such order has been placed inadvertently and no later than 12 hours from placing an Order on the Website, by sending an email to firstname.lastname@example.org with the caption “Cancellation”.
Please note that cancellation will only be allowed if the order has not been processed.
If the tracking information for your order shows the shipment(s) as delivered and you have not physically received the said shipment(s) or product(s) that you had ordered, you are required to inform us at email@example.com within 48 hours of the time mentioned on the delivery scan provided in the tracking information.
Please note that eligibility for return (“Return Eligibility”) is mentioned for each product(s) in its description on the Website. If no return eligibility is mentioned that would indicate that the product(s) is not eligible for return.
If you would like to return or exchange any product(s)(s) which are eligible for return, you are required to send an email to firstname.lastname@example.org with the caption “Return” or “Exchange” within 5 days from date of delivery of the product(s). Any request received after the period of 5 days from the date of delivery of the product(s) shall not be entertained. Upon receipt of the email from you, we shall intimate you about how to proceed with the return process of the product(s), which you shall follow in order to successfully complete the Return. Please note that a restocking fee of 10% of the product(s) value may be charged on all returns or exchanges, which may be waived at our discretion
Conditions for returns:
- All product(s) being returned should be in new and unused condition and must have no visible signs of wear or use.
- The product(s) must be returned in their original packaging [including the internal packaging of the product(s)]. Returned items must have their original labels, barcodes and any other documents that came along with the products.
- Discounted items are final and cannot be returned or exchanged. We may in our absolute discretion allow a Return or Exchange on a case-by-case basis.
- Once the return package is delivered to our warehouse, the product(s) will be checked thoroughly to ensure the authenticity and quality of the product(s) and thereafter the return process will be initiated. You will be intimated about our decision via registered email address.
- If the product(s) has not been returned in the same condition as it was shipped, no return or exchange shall be processed.
Pickup of product(s)
We shall acknowledge your email and try to arrange a pickup for the product(s) from your address. Kindly note that at the time of pickup of the product(s) from your address, you will be asked to return the product(s) to the pickup agent who will be issuing a receipt against the return of such product(s) (hereinafter referred to as “Return Receipt”). If no Return Receipt is issued to you, please do not return the product(s) to the pick-up agent. You are required to keep and maintain the Return Receipt for the product(s), which shall be the only conclusive proof of the product(s) being returned. Should you return the product(s) without receiving the Return Receipt or lose or misplace the Return Receipt, the processing of return of the product(s) may be jeopardized and shall lie solely at our discretion.
If we are not able to arrange the pickup for any reason from your address, we shall communicate the same to you and it would then be your responsibility to ensure that the product(s) is shipped back to our warehouse within 5 days of receiving this communication.
In any of the aforesaid scenarios, please ensure that the product(s) to be returned is packed well so that no damage is caused to the product(s) in transit.
(In any case, the store credit to be provided will be equivalent to the amount charged for the returned product(s), excluding any charges paid towards express shipping charges and after levying restocking fee, if imposed by us.
Please note that a restocking fee of 10% of the product(s) value may be charged on all returns or exchanges, which may be waived at our discretion if the product(s) is defective or if there is a genuine reason for the return or exchange determined solely by us.)
Defected or damaged product(s) returns
If you receive a product(s) that has any defect or damage (not on account of your actions), please inform us at email@example.com within 48 hours of receipt of the product(s). If the defect/damage has not been communicated to us within 48 hours of receipt of the product(s), we shall not be held responsible for failure to provide a replacement or store credit of the product(s), even though the period of 7 days to return the product(s) has not expired.
Once the product(s) is returned to our warehouse, the damage/defect will be assessed by us and if we believe that the damage/defect complaint is genuine, a replacement may be offered by us to address the issue or you may be provided with equivalent store credit. No restocking charges will be applied for return of damaged/defective product(s).
If the product(s) can be repaired by us without damaging the quality, it shall be repaired and returned back to you. If the damage or defect complaint is not genuine and the product(s) is found to be in good working condition by us, then all transport costs of the shipment (including for return of the product(s) to our warehouse and then subsequent delivery of the same product(s) back to you shall be borne by you, the customer.
If the quality of any product(s) or service procured by you though our Website does not meet your expectations, no further compensation will be given other than a store credit, as the case may be, for such product(s) or service.
If the order was paid through any of the online modes of payment, the refund will be credited to you electronically to your original mode of payment in 5-7 business days. For Cash on Delivery (COD) orders, no refund shall be given as no payment has been collected.
If the order was paid through any of the online modes of payment, we will issue store credit or a credit note in 5-7 working days.